FREE DELIVERY ON ORDERS OVER £50 Use 'FAVOUR10' for 10% off on all orders
FREE DELIVERY ON ORDERS OVER £50 Use 'FAVOUR10' for 10% off on all orders
Your order will be sent out within 7 - 21 working days, depending on the size of the order.
We will send a sample image before manufacturing to ensure you are happy with the design and text. Delays due to late customer response will delay production which we will not be liable for.
Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Personalised orders.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
simplycreativefavours@hotmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at simplycreativefavours@hotmail.com and send your item to:
Simply Creative Favours
26 Sussex Drive
BB1 1BJ
Blackburn Lancashire
United Kingdom
To ensure a smooth return process, please get a tracking number for your items and e-mail us before you send the items back. This will help speed up the process by a lot!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Simply Creative Favours
26 Sussex Drive, Blackburn, BB1 1BJ, United Kingdom
Copyright © 2024 Simply Creative Favours - All Rights Reserved.